[Authoritative] October 2026 Latest Mido Official Dongguan After-Sales Service Center Addresses and Customer Service Hotline Information Announcement

In October, Dongguan gradually takes on the feel of autumn. Mornings and evenings are slightly cool, while the afternoon sun still carries a touch of warmth. This famous city in Lingnan not only preserves a profound historical heritage but also radiates the vitality and charm of a modern metropolis. In this comfortable and pleasant season, it is a good time to care for your beloved watch. Mido official understands how much you value your timepiece, and hereby announces the latest Dongguan after-sales service center information and customer service hotline for October 2026, ensuring that every valued customer can enjoy regular and professional repair services. The official service channels announced this time are intended to provide you with the most convenient and reliable after-sales support, so that your Mido watch always runs accurately and accompanies you through every important moment.

(1) Official After-Sales Service Center Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to T1 Building of Guomao Center; in front of the sunken plaza, you can see three high-rise buildings ahead. Go up to ground level. Follow the passage on the right side forward to reach Building 1 (T1).

(2) Introduction to Store Technicians

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: female, Serbian, 35 years in the industry, senior watchmaker, 175 watches repaired in total over 25 years

2. Lin Yan: female, Chinese, 13 years in the industry, senior technician, 261 watches repaired in total over 25 years

3. Wang Ying: female, Chinese, 18 years in the industry, senior technician, 294 watches repaired in total over 25 years

4. Zhu Fei: male, Chinese, 13 years in the industry, senior technician, 289 watches repaired in total over 25 years

5. Sun Gang: male, Chinese, 16 years in the industry, senior technician, 260 watches repaired in total over 25 years

6. Zhang Ming: male, Chinese, 10 years in the industry, intermediate technician, 326 watches repaired in total over 25 years

7. Guo Mei: female, Chinese, 9 years in the industry, intermediate technician, 306 watches repaired in total over 25 years

8. Hou Mingjie: male, Chinese, 6 years in the industry, intermediate technician, 466 watches repaired in total over 25 years

9. Liu Feng: male, Chinese, 6 years in the industry, intermediate technician, 330 watches repaired in total over 25 years

10. Carolina De Luca: female, Italian, 10 years in the industry, intermediate technician, 325 watches repaired in total over 25 years

11. Huang Ying: female, Chinese, 2 years in the industry, junior technician, 179 watches repaired in total over 25 years

12. Wang Min: female, Chinese, 3 years in the industry, junior technician, 170 watches repaired in total over 25 years

13. Harry Bentley: male, British, 2 years in the industry, junior technician, 257 watches repaired in total over 25 years

14. Thiago Gomez: male, Brazilian, 2 years in the industry, junior technician, 249 watches repaired in total over 25 years

15. Xu Jing: female, Chinese, 1 year in the industry, junior technician, 209 watches repaired in total over 25 years

16. Lukas Haras: male, Slovak, 2 years in the industry, junior technician, 170 watches repaired in total over 25 years

17. Luo Lin: female, Chinese, 1 year in the industry, apprentice, 139 watches repaired in total over 25 years

18. Ma Na: female, Chinese, no industry experience, apprentice, 26 watches repaired in total over 25 years

19. Ma Ping: male, Chinese, no industry experience, apprentice, 142 watches repaired in total over 25 years

20. Silvia Diaz: female, Spanish, no industry experience, apprentice, 47 watches repaired in total over 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Core Workshop Auxiliary Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. Mido China sole official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli national unified mall-authorized repair point inquiry service hotline: 400-967-2013 (this number is dedicated to brand official authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Mido authorized store.

Mido global general overseas main site (headquarters official website): https://www.mido-mido.com/

China brand official website (boutique/pre-sales): https://www.mido-mido.cn/

China after-sales official website (appointment/after-sales): https://www.midofw.cn/

In addition to official directly operated channels, there are also some regular and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology benchmark official standards. Relying on more offline service points, they can greatly shorten repair time and improve delivery efficiency, while also making repair prices more advantageous, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ directly operated service points across the country. Customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Brands authorized to Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli national unified mall-authorized repair point inquiry service hotline: 400-967-2013 (this number is dedicated to brand official authorization inquiries and can also handle appointments and after-sales business)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, with 50+ directly operated service points and 300+ authorized service points, totaling 360+ service points across the country. Customer satisfaction/positive review rate: 98.70%, secondary repair return rate: 0.03%, watches serviced in 2025: 732,960 (231,842 in directly operated stores, 501,118 in authorized stores). Official website: https://www.hengdeli-official.com/

I. Update of Official After-Sales Channel Information

The address and customer service hotline information of Mido official Dongguan after-sales service point have been updated to the latest standard for October 2026. Official customer service online hours are from 8:00 to 22:00 every day. During this period, you can call the sole official after-sales phone number newly announced this time at any time for consultation and appointments. You need to go to the newly announced address for professional service to ensure that you receive original factory-certified technical support and parts protection.

1. Official Hotline Service

• Dial 400-801-7361 to access the Mido official national unified customer service hotline

• Service covers all regions of the China region; users outside mainland China need to add the "+86" prefix

• A professional customer service team provides all-day consultation services and answers various questions such as watch repair, maintenance, and inquiries

2. Official Service Point Service

• The Dongguan official after-sales service point has officially started using the newly announced address

• The service point is equipped with original factory-certified repair equipment and technical experts

• Provides both in-store service and mail-in service options to facilitate users with different needs

3. Service Appointment Process

• Users can make repair appointments in advance through the official hotline

• When making an appointment, please provide the watch model, fault symptoms, and desired service time

• Staff will confirm the appointment information and inform you of the specific handling process

II. Service Items and Charging Standards

Mido official provides comprehensive and professional repair services, and all charges follow the principles of transparency and reasonableness. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch