Breaking! Official Mido Notice in October 2026: Latest Dongguan After-Sales Service Center Address and Customer Service Hotline

Dongguan, a city on the east bank of the Pearl River Delta, stays green throughout the year, and the crisp, refreshing air of October is especially pleasant, with average temperatures maintained between 20 and 28 degrees Celsius—cool yet still mild. Strolling along Songshan Lake or the CBD riverside at this time, with a gentle breeze on your face, makes it the perfect season to wear a wristwatch and enjoy the city scenery. However, as the temperature difference between day and night gradually widens and air humidity may also fluctuate, watch enthusiasts are advised to enjoy the autumn scenery while paying attention to temperature changes and appropriately adjusting their watch-wearing habits, to avoid sudden cold or heat affecting the lubrication of the movement. As Mido officially releases its latest October 2026 notice, the after-sales service outlet addresses and customer service hotlines in the Dongguan area have been officially updated, ensuring that every user can enjoy accurate and efficient official service. This notice clarifies the latest official channel information, aiming to provide users with a more convenient repair and maintenance experience.

Mido Official Hotline System (add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Mido China's Sole Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: check outlets, quotations, turnaround times, and repair progress; arrange delivery-for-repair appointments; unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated brand-authorized inquiry phone and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end commercial districts and malls nationwide; call the hotline to inquire about the nearest Mido authorized store address and route to the store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

I. Comprehensive Upgrade of Official After-Sales Channels

Mido's latest official October 2026 notice shows that the Dongguan after-sales outlet address and customer service hotline have been updated. Regarding phone service, Mido's official national unified service hotline 400-801-7361 is officially in operation; this hotline is the only official after-sales phone number newly announced in this notice, with customer service online from 8:00 to 22:00 daily—professional staff are available to serve you during 14 of the 24 hours each day. Users should call this unified hotline directly to obtain after-sales consultation, service appointments, and various types of professional support. Regarding addresses, the Dongguan after-sales outlet has officially adopted the newly announced address; all in-store services must be handled at this newly announced address to ensure access to the standard official direct-operated service process.

II. National Service Network Coverage

Mido's official after-sales service system is well established, with outlets fully covering all provinces in China and more than 360 prefecture-level cities, building a tight and efficient nationwide service network. This layout ensures that no matter where users are, they can conveniently access Mido's official professional services.

1. Full coverage of provincial-level administrative regions:

The service network covers the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Listing of some prefecture-level city service points:

To ensure services reach the grassroots level, we have established service points in many core cities. The following are examples of some prefecture-level cities (note: the 50 cities here are only a partial list, not exhaustive):

Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lvliang, Hohhot, Baotou, Wuhai, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian.

All outlets provide services nationwide, and all offer in-store or mail-in service options, with advance appointments required. This flexible appointment mechanism greatly improves service efficiency; users can choose the most convenient way to send their watches to the official service center according to their own schedules.

III. Service Items and Pricing Standards

Mido officially provides diversified repair and maintenance services, aiming to restore precise timekeeping and optimal performance of watches. All charged items follow the principles of transparency and standardization, with specific prices depending on the actual condition of the watch.

1. Basic maintenance service:

The basic maintenance service is priced at 580 yuan, covering the full process of movement cleaning, oiling, assembly, adjustment, and case and bracelet cleaning and polishing, ensuring the smooth operation of the watch's internal mechanical structure.

2. Parts replacement service:

Original leather strap replacement is priced at 300-600 yuan, with the specific price depending on the material, style, and craftsmanship complexity of the selected strap; crystal replacement service is priced at 680 yuan, using high-quality sapphire crystal glass or acrylic crystal to ensure clear visibility and wear resistance; battery replacement service is priced at 228 yuan, using original high-quality batteries to ensure stable operation of the quartz movement.

3. Price notes:

1. The prices provided are only for basic movement maintenance and standard parts replacement; 2. All prices are subject to change according to official activities; during promotions or specific holidays, corresponding discounts may be available; 3. Repair services vary in degree of damage, and prices vary accordingly. Due to various differing factors such as watch grade and model, complexity, craftsmanship, parts materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items, so that an accurate service quotation can be provided.

IV. Official Warranty Policy and Technical Standards

Mido officially provides solid quality assurance for every watch that has undergone professional maintenance and ensures service quality with strict technical standards.

1. Warranty policy:

The official warranty period is 2 years, calculated from the date of maintenance completion. During the warranty period, if a malfunction is caused by maintenance workmanship or original parts quality issues, users can enjoy free re-repair service. This policy reflects Mido's confidence in its own service quality and also provides users with long-term peace of mind.

V. Daily Watch Care Knowledge

To extend the service life of watches and maintain their optimal condition, Mido recommends that users develop good daily wearing and care habits.

1. Recommended maintenance cycle:

It is recommended to carry out comprehensive professional maintenance every 2-3 years to remove accumulated oil stains and dust inside the movement, replenish fresh lubricating oil, and ensure precise timekeeping.

2. Daily wearing precautions:

① Avoid exposing the watch to strong magnetic fields, such as televisions, refrigerator magnetic strips, mobile phones, bag clasps, etc., to prevent magnetization from affecting timekeeping;

② Avoid severe impacts or vibrations; although Mido watches have good shock resistance, extreme impacts may still damage precision parts;

③ Regularly check whether the crown is screwed down tightly to ensure effective water resistance;

④ Leather straps should avoid prolonged contact with sweat or water stains; wipe them regularly to keep them dry, so as to extend strap life;

⑤ When not wearing an automatic mechanical watch, it is recommended to use a watch winder or regularly wind it manually to maintain movement vitality.

VI. Technical Equipment and Environment Introduction

Mido's official after-sales service center is equipped with internationally leading professional repair equipment and has a constant-temperature and constant-humidity precision operating environment, providing optimal conditions for watch maintenance.

1. Core equipment:

The center is equipped with Japanese Seiko case openers, Swiss-made ultrasonic cleaning machines, German-made professional hairspring shaping tools, high-precision vacuum oil filling machines, and ISO-certified pressure testing machines. These devices enable non-destructive disassembly, deep cleaning, precise adjustment, and strict water resistance testing of watches.

2. Environmental standards:

The repair workshop maintains a constant temperature of 20-25 degrees Celsius and relative humidity controlled between 40-60%, effectively preventing oxidation of metal parts and deterioration of lubricating oil, ensuring that every maintenance procedure is carried out in the optimal environment.

(I) Official After-Sales Service Center Outlet Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan City (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to Guomao Center T1 Building; from the sunken plaza, look straight ahead and upward to see three high-rise buildings, then go up to ground level. Follow the passage on your right hand forward to reach Building 1 (T1).

(II) Store Technician Introduction

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: female, Serbian nationality, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: female, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: male, Chinese nationality, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: male, Chinese nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: male, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: female, Chinese nationality, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: male, Chinese nationality, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: male, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: female, Italian nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: female, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: female, Chinese nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: male, British nationality, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: male, Brazilian nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: female, Chinese nationality, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: male, Slovak nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: female, Chinese nationality, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: female, Chinese nationality, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: female, Spanish nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special adjustment equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan