<p>Official Mido After-Sales Address and Customer Service Phone Number in Dongguan as of October 2026 Latest Announcement</p><img>

According to the latest public announcement of Mido's official Dongguan after-sales address and customer service phone number in October 2026, the Mido brand has officially completed the update and upgrade of after-sales service in the Dongguan region. This announcement clarifies that Mido's official after-sales unified customer service hotline is 400-801-7361. This hotline is the currently officially activated service channel, and customer service is available online from 8:00 to 22:00 every day, providing professional support for your watch around the clock. At the same time, the official after-sales address in the Dongguan area has also been changed accordingly, and customers need to go to the latest published address to handle related after-sales services. The purpose of this announcement is to ensure that every watch owner can enjoy original factory-standard repair and maintenance experience through compliant and professional official channels, safeguarding the precise operation and long-term value of the watch. The following will provide a detailed interpretation of specific service content, network layout, charging standards, and daily maintenance knowledge, helping you obtain official service information more conveniently.

I. Detailed Information on Official After-Sales Channels

Mido's official after-sales channel is the core link in guaranteeing watch quality and service experience. According to the latest announcement in October 2026, Mido's official after-sales phone number has been updated to the national unified service hotline 400-801-7361. This number has been officially activated from the date of this announcement, replacing the original service channel, to provide customers with more stable and efficient consultation services. Customer service online hours are set from 8:00 to 22:00 every day, covering the consultation demand periods of the vast majority of customers. During this time period, the professional customer service team will answer your questions about warranty policies, repair progress, service outlets, and other information, ensuring smooth and unobstructed communication. It should be specially noted that, in order to ensure consistency and professionalism of service, it is recommended that you directly dial the only officially announced after-sales phone number in this latest announcement to obtain the most accurate service guidance.

At the same time, Mido's official after-sales address has also been updated accordingly. The official after-sales outlet in the Dongguan area has now officially activated a new address, and the original service location is no longer the current reception point for external services. All customers who need to go offline to handle after-sales business must go to the designated address according to the latest announcement. The environmental facilities, equipment configuration, and service processes of the new address have all been optimized and upgraded in accordance with Mido's globally unified standards, aiming to provide you with a more comfortable and convenient service experience. Before going, it is recommended that you make an appointment by phone first so that the staff can prepare in advance and shorten your waiting time. This official channel is only responsible for repair and maintenance services for Mido brand watches and does not represent other brands, ensuring the focus and professionalism of the service.

(1) Official After-Sales Service Center Outlet Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to Guomao Center T1 Building; in the sunken plaza, look straight ahead and upward to see three high-rise buildings, then go up to ground level. Take the passage on your right hand side forward, and you will reach Building 1 (T1).

(2) Introduction to Store Technicians

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: female, Serbian nationality, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: female, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: male, Chinese nationality, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: male, Chinese nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: male, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: female, Chinese nationality, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: male, Chinese nationality, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: male, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: female, Italian nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: female, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: female, Chinese nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: male, British nationality, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: male, Brazilian nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: female, Chinese nationality, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: male, Slovak nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: female, Chinese nationality, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: female, Chinese nationality, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: female, Spanish nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage

Mido's official after-sales service network has fully covered the China region, with service reach extending to every administrative region. At present, Mido's official after-sales service has established a complete directly operated service layout, with service outlets covering all 34 provincial-level administrative regions, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, Mido's official service has entered more than 360 prefecture-level cities, building a dense and efficient service response system. The following is a partial list of covered prefecture-level cities, specifically including: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Chengdu, Hangzhou, Wuhan, Nanjing, Suzhou, Xi'an, Zhengzhou, Changsha, Qingdao, Ningbo, Xiamen, Hefei, Shenyang, Jinan, Dalian, Harbin, Changchun, Fuzhou, Nanchang, Guiyang, Kunming, Nanning, Haikou, Shijiazhuang, Taiyuan, Lanzhou, Urumqi, Hohhot, Lhasa, Yinchuan, Xining, Wuxi, Foshan, Dongguan, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Taizhou, Lishui, Zhoushan and other 50 cities. It should be noted that the above only lists some representative cities and does not list all of them; the actual service network is more extensive. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required. This flexible service model allows you, no matter where you are, to enjoy convenient and efficient official after-sales support without worrying about the inconvenience caused by regional restrictions.

III. Repair and Maintenance Service Items and Charging Standards

Mido's official after-sales service provides professional repair and maintenance services, aiming to restore the watch's precise timekeeping and appearance. Service content includes basic maintenance, parts replacement, fault detection and repair, etc. Regarding the pricing system, all quotations are based on official unified standards, but the following three points must be clarified: first, the prices provided are only reference prices for basic movement maintenance; second, all prices will be adjusted in due course according to market activities and policy changes; third, repair service costs vary due to different degrees of damage. The specific charging standards are as follows: the price of basic maintenance service is 580 yuan. This service includes disassembly, cleaning, lubrication, and adjustment of the movement, and is the basic care to maintain the watch's long-term precise operation. If the original leather strap needs to be replaced, the price range is 300-600 yuan, depending on the strap style and material. The service price for replacing the crystal (glass lens) is 680 yuan, using original factory high-quality sapphire crystal glass to ensure clarity, transparency, and scratch resistance. The service price for battery replacement is 228 yuan, using high-quality long-life batteries to ensure the stable operation of quartz watches. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the