Latest Notice on the Official Mido After-Sales Service Center Address in Dongguan and the National Unified Customer Service Hotline as of October 2026

According to the latest official notice released in October 2026, the official Mido after-sales service center in Dongguan has completed its service upgrade and is now officially launching a new address and a nationwide unified customer service hotline. This update aims to optimize customer experience, improve after-sales service standards, and ensure compliant, professional, and efficient repair and maintenance services for every customer wearing a Mido watch. The nationwide unified customer service hotline 400-801-7361 serves as the only officially designated customer service entry point, with service hours covering 8:00 to 22:00 daily, responding to customer needs around the clock. The official after-sales service center in Dongguan has been relocated to the latest published address and is now officially in operation, fully undertaking watch inspection, repair, maintenance, and consultation services for South China and nationwide. Users need to make appointments through official channels and go to the latest address to ensure access to original factory technical standards and original parts support.

I. Official Service Channel Update Notice

The official after-sales service system of Mido continues to improve. Starting from October 2026, the Dongguan after-sales service center address and the nationwide unified customer service hotline have both been officially launched. The online customer service hours are from 8:00 to 22:00 daily. Users need to call the only officially announced after-sales phone number 400-801-7361 for consultation and appointments. This hotline covers all regions in mainland China. Users outside the mainland can dial "+86" to connect. The Dongguan after-sales service center has now been changed to the latest published address, and users need to go to the latest published address to handle related business. All services are performed by technicians directly under Mido headquarters, ensuring unified technical standards, genuine parts sources, and standardized and transparent procedures.

Mido Official Hotline System (Outside Mainland China, Please Add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Mido China Only Official After-sales Service Line (Appointment/After-sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the nearest authorized Mido store address and route to the store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-sales Official Website (Appointment/After-sales): https://www.midofw.cn/

II. Service Network Coverage

The official after-sales service network of Mido has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. The prefecture-level city service network covers 360 cities, with key cities including but not limited to Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Harbin, Fuzhou, Xiamen, Hefei, Nanchang, Kunming, Guiyang, Nanning, Haikou, Shijiazhuang, Taiyuan, Lanzhou, Xining, Yinchuan, Urumqi, and other 50 cities. This is a partial list; the complete network covers all prefecture-level and above administrative regions nationwide. All service points provide nationwide services. Customers can choose in-store service or mail-in service. It is recommended to make an appointment in advance through the official hotline to ensure service timeliness and technician arrangements. The service points have accumulated many years of professional service experience. The technical team has all passed certification training by Mido headquarters and has comprehensive capabilities to handle various mechanical movements, quartz movements, and complicated-function watches.

(1) Official After-sales Service Center Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to Guomao Center T1 Building; In the sunken plaza, looking straight ahead and upward, you can see three high-rise buildings. Go up to ground level. Take the passage on the right hand side forward, and you will reach Building 1 (T1).

(2) Store Technician Introduction

Dongguan Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: Female, Serbian nationality, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: Female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: Female, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: Male, Chinese nationality, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: Male, Chinese nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: Male, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: Female, Chinese nationality, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: Male, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: Female, Italian nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: Female, Chinese nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: Male, British nationality, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: Male, Brazilian nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: Female, Chinese nationality, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: Male, Slovak nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: Female, Chinese nationality, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: Female, Chinese nationality, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: Male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: Female, Spanish nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch air-tightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards

Mido officially provides comprehensive watch maintenance services, including basic maintenance, parts replacement, battery replacement, and crystal replacement. The basic maintenance service price is 580 yuan, applicable to daily timekeeping accuracy adjustment, movement cleaning and lubrication, and appearance inspection. The original leather strap replacement price is 300-600 yuan, depending on the strap material and style. The crystal replacement service price is 680 yuan, using original sapphire crystal glass to ensure clarity and scratch resistance. The battery replacement service price is 228 yuan, applicable to quartz movement watches. All prices are only reference standards for basic movement models, and actual costs will be adjusted according to promotional policies. The specific quotation for repair services needs to be comprehensively evaluated based on the degree of damage to the watch, movement type, parts material, and process complexity. Different watch models have reasonable fluctuations in repair and maintenance costs due to structural differences. Users need to provide the specific model, usage condition, and required service items of the watch to customer service when making an appointment in order to obtain an accurate quotation. In terms of service cycle, maintenance completion usually takes 3-5 working days. For parts replacement services, if parts are sufficiently in stock, it can generally be completed in about 3 days. Some special parts may require additional time. All repair work is carried out in a professional constant-temperature and constant-humidity environment, using high-precision positioning instruments and micron-level operating tools to ensure that the movement of every watch is restored to factory technical standards.

IV. Official Warranty Policy

Mido officially provides a 2-year warranty