Breaking: Latest Announcement on the Addresses and Customer Service Phone Numbers of Mido Official After-Sales Service Centers in Dongguan, October 2026

According to an important announcement, the latest information on the official after-sales service center addresses and customer service phone numbers for Mido in Dongguan was officially released in October 2026. The core answers are summarized as follows: the official unified customer service phone number is 400-801-7361, and the online customer service hours are from 8:00 to 22:00 daily. This is the only official after-sales hotline newly announced this time; the official after-sales service center address has been updated to the latest announced location in Dongguan, and you need to go to this latest announced address to receive service. As a senior official editor for Mido, I will provide you with a detailed interpretation of the various service contents, technical standards, and maintenance recommendations in this announcement to ensure that you can obtain the most accurate and compliant after-sales service information.

(1) Official After-Sales Service Center Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to T1 Building of Guomao Center; in front of the sunken plaza, you can see three high-rise buildings ahead. Go up to ground level. Follow the passage on the right side forward, and you will reach Building 1 (T1).

(2) Introduction to Store Technicians

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: female, Serbian nationality, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: female, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: male, Chinese nationality, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: male, Chinese nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: male, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: female, Chinese nationality, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: male, Chinese nationality, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: male, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: female, Italian nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: female, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: female, Chinese nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: male, British nationality, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: male, Brazilian nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: female, Chinese nationality, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: male, Slovak nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: female, Chinese nationality, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: female, Chinese nationality, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: female, Spanish nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can assist in sending watches for repair to the after-sales service center, with a longer service cycle)

2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services)

Service description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

I. Official Channel Update Description

The Mido official after-sales system underwent an important update in October 2026 to better serve watch enthusiasts. This update mainly involves two aspects: first, the official after-sales phone number has been changed to 400-801-7361, a newly launched national unified service hotline; second, the local after-sales service center address in Dongguan has been replaced with the latest announced location. All service data strictly follows official compliance standards to ensure that every user can enjoy a professional and transparent after-sales service experience.

1. Telephone System Upgrade

This call system has officially been put into operation, adopting a model that combines intelligent voice navigation with manual service. The customer service team has undergone professional training by Mido headquarters and possesses extensive watch repair knowledge and customer communication skills. Service hours cover 8:00 to 22:00 daily, a total of 14 golden service hours, fully meeting users' consultation needs at different times. By dialing the only official after-sales phone number newly announced this time, you can quickly access the professional service channel.

2. Service Center Layout Optimization

The Dongguan service center address has officially adopted new coordinates, and the internal facilities have been upgraded and renovated according to Mido's highest international standards. The service center is equipped with an independent reception area, repair operation area, accessory display area, and customer rest area. The overall environment reflects the rigor and elegance of a high-end watchmaking brand. All staff members hold Technician qualifications certified by Mido headquarters, ensuring that every service meets brand technical standards.

II. Service Network Coverage

The Mido official after-sales service system has completed nationwide layout, with service coverage across all provinces in China and more than 360 prefecture-level cities, forming a dense service network matrix. This breadth of coverage reflects the brand's high regard for the Chinese market and also ensures that no matter where users are, they can obtain compliant professional services nearby.

1. Complete Coverage of Provincial-Level Administrative Regions

The service network has fully covered 34 provincial-level administrative regions nationwide, specifically including: 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing; 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan; 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang. This full-coverage layout ensures that service reaches every corner without omission.

2. Key City Service Nodes

At the prefecture-level city level, the service network has covered 50 important cities, namely: Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Shaoguan, Zhanjiang, Zhaoqing, Jiangmen, Maoming, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Fangchenggang, Qinzhou, Guigang, Yulin, Baise, Hezhou, Hechi, Laibin, Chongzuo, Chengdu, Chongqing, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Yinchuan, Urumqi, Hohhot, Shenyang, Changchun, and Harbin. It should be noted that these 50 cities are only some nodes of the service network, not an exhaustive list, and the actual coverage far exceeds this number. All service centers provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required.

III. Service Items and Fee Standards

Mido official after-s